Terms and Conditions of Software Use

You are granted a non-exclusive, revocable license to use the Software free of charge for a three (3) day trial period (“Trial Period”). Users must evaluate all features, including laboratory reporting and machine interfacing, during this window. Any use beyond this period requires the purchase of a valid, paid license.

All purchases of the Software are final and non-refundable. Because a full-feature trial is provided prior to purchase, no refunds, credits, or exchanges will be issued under any circumstances after license activation.

The initial license purchase covers the current version of the Software. Future major software updates, feature enhancements, and ongoing technical maintenance will be subject to a nominal Annual Maintenance Contract (AMC) fee or a per-service charge, as determined by the Company.

The User acts as the Data Fiduciary (owner) and is responsible for obtaining valid patient consent for data collection. The Company acts solely as the Data Processor.

While we implement encryption for cloud uploads (QR/PDF), the User is entirely responsible for local database security, daily data backups, and protecting login credentials.

Customer support is available via phone and remote access from Monday to Saturday (10:30 AM - 7:30 PM), excluding public holidays. For installation or troubleshooting, the Company may request remote access using software like AnyDesk or UltraViewer.

The Company is not responsible for hardware failures, operating system crashes, or malware/virus attacks on the User's systems. Reinstallation or troubleshooting of the Software due to hardware changes/repairs will incur nominal service charges.

Furthermore, while the Software integrates with various analyzers, 100% compatibility with all third-party lab analyzers or Third-Party APIs is not guaranteed.

Generated reports are converted to PDF format and uploaded via FTP to a secure server for temporary QR code access. The Company reserves the right to automatically delete these files after a predetermined retention period to manage server space.

Note: Users must maintain their own permanent local backups of all patient reports.

The User shall not (and shall not permit any third party to):

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software.
• Copy, modify, or create derivative works based on the Software.
• Sell, rent, lease, sublicense, or transfer the Software license to any other clinic, laboratory, or unauthorized third party.

All payments must be made 100% in advance directly to the official bank account provided by the Company. The Company disclaims any liability for payments made to unauthorized individuals or accounts.

The User agrees to indemnify, defend, and hold harmless the Company, its developers, and affiliates from any claims, damages, liabilities, lawsuits (including medical malpractice claims by patients), and legal fees arising from the User's use of the Software, incorrect report generation, or breach of this Agreement.

To the maximum extent permitted by law, the Company's total liability for any claim arising out of this Agreement shall not exceed the total amount paid by the User for the current license.

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control (Force Majeure), including internet outages, server crashes, natural disasters, or government actions.

The Company reserves the right to terminate or suspend your license immediately, without prior notice or refund, if you breach any terms of this Agreement, including unauthorized distribution of the Software or payment fraud.

All supported database engines, software components, APIs, source code, UI/UX designs, images, and logos remain the exclusive intellectual property of the Company or their respective third-party owners.

If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in Bilaspur, Chhattisgarh, India.

We reserve the right to amend, revise, or update these Terms at any time. For material changes, we will make commercially reasonable efforts to notify you at least thirty (30) days prior to the effective date. Your continued use of the Software after modifications signify your acceptance of the revised Terms.